Once we receive your device it will undergo a aesthetic evaluation to check its condition to make sure the condition matches your choice. Then it will head over to your tech team for a functionality test. If this is passed, your payment will be processed at the original price.If your device is found to be different to the condition selected, we will adjust your quote and send you a revised price. This is valid for 14 days, and once accepted we make immediate payment. However, if rejected we packed your device and send it back to you free of charge.
Its important to make sure you have removed any associated accounts from your handsets before sending them in to us. Although we put every device through our data destruction platform, there are certain accounts that we can not remove due to security as follows:
Apple: iPhones are tied to their owners iCloud account which are password protected, and only the owner is able to accesses it and remove it. Therefore, when selling or trading in your Apple devices you need to ensure you back up all your own data then remove your AppleID and iCloud account is removed from the device. Click Here for a guide on how to remove your iCloud account from an Apple device
Andriod: Please make sure you have logged out of your Google account before sending in your device so that it does not enter into FRP mode when resetting.
Yes we do, we use MobiWIPE which is one of the best mobile data wiping solutions available to fully remove all your personal data from the device to GDPR standards.
However, we still need you to remove your AppleID and log out of your iCloud account on Apple devices and remove your Google and Samsung accounts on Android devices before sending them in to us. Devices received that have iCloud, Samsung and Google accounts still logged in may need to be returned.