Sending in an Apple Device?

If you are selling an Apple device you need to ensure you have logged out of your iCloud account, removed your AppleID and any security login featires such as PIN lock, Fingerprint and FaceID before sending it in. Failure to do so may result in a delay to your sale, or your device being sent back to you for removal.

iPhones, iPads, iPods, Apple Watch and Mac computers are tied to their owners’ iCloud accounts which are password protected, and only the owner is able to access it and remove it. Therefore, when preparing your device to send in to us it is necessary for you to remove your iCloud account from your iPhone.

Removing your AppleID from your device is quick and easy and can be completed using your device or via the iCloud website. You need to make sure you have backed up all your data before logging the device out.

Remove iCloud from your device
1. Go to settings > Your Name
2. Scroll down and tap ‘sign out’
3. Enter your AppleID and tap Turn Off
4. Turn on the data that you want to keep a copy of on your device.
5. Tap Sign Out.
6. Tap Sign Out again to confirm that you want to sign out of iCloud.

Sign out on remotely via icloud.com
1. Go to iCloud.com and sign in with your Apple ID
2. Navigate to Find My iPhone and at the top of the screen click on All Devices.
3. Select the iPhone you want to remove from your iCloud account.
4. Click Erase iPhone and click Next until the process is completed.
5. Click Remove from Account.

If you need any further help removing your accounts and security features please feel free to reach out to our team on sales@prelovedtech.co.uk or on 01952 252479.