Terms and Conditions

PreLoved Tech Ltd

Registed Office: Unit 23, Trench Lock 3, Sommerfield Road, Telford, TF1 5ST

Company Number: 12314994

1.1          Please ensure that you have carefully read these Terms and Conditions before submitting your items for sale to PreLoved Tech.

1.2          While you can view these Terms and Conditions on our website at any time, we also recommend that you retain a copy for your records.

1.3          By ticking the box to ‘Accept Terms and Conditions’ when completing your transaction, you confirm that you have read, accept and agree to be bound by these Terms and Conditions.

1.4          If you do not accept and agree to be bound by these Terms and Conditions, unfortunately you will be unable to sell your items to PreLoved Tech.

Smartphones & Tablets

GOOD

• Device is fully functional; charges to 100%, powers on and is free from any damage or faults including liquid damage. All buttons work, fingerprint sensor and face ID work correctly and has no missing parts
• Device has light signs of use; may have a few light scratches to the screen and housing. No chips, dents, cracks, scuffs or missing paint
• LCD is fully functional; touchscreen works as it should, no screen burn , discolouration, dead or bright pixels
• Battery health minimum of 85% or above
• Device has no software issues, is not blacklisted, counterfeit, rooted or jailbroken
• Device is free from all user accounts and security features (PIN codes, Fingerprint, FaceID)

FAIR

• Device is fully functional; charges to 100%, powers on and is free from any damage or faults including liquid damage. All buttons work, fingerprint sensor and face ID work correctly and has no missing parts
• Device has moderate to heavy signs of use; may have several deep scratches to the screen, housing may have some scuffs, chips or dents but no cracks.
• LCD is fully functional; touchscreen works as it should, no screen burn , discolouration, dead or bright pixels
• Battery health minimum of 80% or above
• Device has no software issues, is not blacklisted, counterfeit, rooted or jailbroken
• Device is free from all user accounts and security features (PIN codes, Fingerprint, FaceID)

FAULTY

• Device has hardware faults; device powers on but may have faulty hardware buttons, sensors not working, camera failure etc
• Device has excessive cosmetic wear; heavy scratches and scuffing to the device, damage to housing, missing parts, cracked or smashed screen
• LCD may have a fault; touch not working, screen burn, bright or dead pixels
• Battery health is below 80%
• Device may have software issues, is not blacklisted, counterfeit, rooted or jailbroken
• Device is free from all user accounts and security features (PIN codes, Fingerprint, FaceID)

Grade Criteria – Smartwatch

GOOD

• Watch is fully functional; watch charges to 100%, powers on and is free from any damage or faults including liquid damage. All buttons work, Cellular connection, GPS, NFC and HRM work as they should
• Watch has light signs of use; may have a few light scratches to the screen and housing, no chips, dents, cracks, or missing paint.
• LCD is fully functional; touchscreen works fully, no screen burn, dead or bright pixels
• Watch will come with strap (and charger were possible)
• Battery must be in good health and hold charge
• Device has no software issues, is not blacklisted, counterfeit, rooted or jailbroken
• Device is free from all user accounts and security features (PIN codes, Fingerprint, FaceID)

FAIR

• Watch is fully functional; watch charges to 100%, powers on and is free from any damage or faults including liquid damage. All buttons work, Cellular connection, GPS, NFC and HRM work as they should
• Watch has moderate to heavy signs of use; may have multiple moderate scratches to the screen, housing may have some scuffs, chips or dents but no cracks or dents.
• LCD is fully functional; touchscreen works fully, no screen burn or dead/bright pixels
• Watch may have a missing/damaged strap
• Battery must be in good health and hold charge
• Device has no software issues, is not blacklisted, counterfeit, rooted or jailbroken
• Device is free from all user accounts and security features (PIN codes, Fingerprint, FaceID)

FAULTY

• Watch has hardware faults; faulty buttons, sensors not working, GPS or HRM may not work
• Watch has excessive cosmetic wear; heavy scratches and scuffing to the device, damage to housing, cracked or smashed screen
• LCD may have a fault; touch not working, mayt have screen burn, bright or dead pixels
• Watch is missing strap
• Battery is working but may be in poor health
• Device may have software issues, is not blacklisted, counterfeit, rooted or jailbroken
• Device is free from all user accounts and security features (PIN codes, Fingerprint, FaceID)

Grade Criteria – Laptop

GOOD

• Laptop is fully functional; has no hardware or software faults with fully working components (trackpad, speakers, optical drive, webcam, Wi-fi, Bluetooth etc) with all ports working
• Laptop has no internal or external missing parts; RAM, Hard drive, Optical drive, Wi-Fi card etc
• Battery is present and in good health; battery will charge to 100% and power laptop for a minimum of 30 mins
• Has light cosmetic wear; may have a few very light screen scratches, light scratches to the housing, no cracks, heavy scuffs, or dents. No LCD faults, dead pixels or marks
• Comes with a working power supply
• Laptop is not administrator locked, has no HDD or BIOS locked
• Apple Mac devices will be logged out of iCloud, AppleID removed and have no login password

FAIR

• Laptop is fully functional; has no hardware or software faults with fully working components (trackpad, speakers, optical drive, webcam, Wi-fi, Bluetooth, etc) with all ports working
• Laptop has no internal or external missing parts; RAM, Hard drive, Optical drive, Wi-Fi card etc
• Battery is present and in good health; battery will charge to 100% and power laptop for a minimum of 30 mins
• Has medium to heavy cosmetic wear; may scuffs and scratches to the exterior housing, screen may have some light scratches but no dark spots or dead pixels
• AC power supply may be missing
• Laptop is not administrator locked, has no HDD or BIOS locks
• Apple Mac devices will be logged out of iCloud, AppleID removed and have no login password

FAULTY

• Laptop powers on but may have hardware and/or software faults
• Screen produces image, but may have dark spots or dead pixels
• Battery may not hold charge
• Laptop may have cosmetic damage such as cracked or broken housing, deep and heavy scuffs or scratches
• Components may not work (speakers, Wi-Fi, Bluetooth, optical drive, touchpad etc)
• Laptop may have BIOS or Admin password set
• Laptop may be missing AC power adapter
• Apple Mac devices will be logged out of iCloud, AppleID removed and have no login password

Grade Criteria – Games console

GOOD

• Console powers on and is fully functional; reads discs and has fully working ports, Wi-Fi and is free from physical damage including water damage
• May have light cosmetic wear; light scuffs or scratches to the housing
• Console comes with a fully working undamaged genuine controller
• Supplied with a fully working power supply
• Is free from user accounts and has no software faults

FAIR

• Console powers on and is fully functional; reads discs and has fully working ports, Wi-Fi and is free from physical damage including water damage
• May have medium to heavy cosmetic wear; scratches and scuffs to housing but not broken
• Console may have a missing or broken controller
• Console may have a missing or damaged power supply
• Is free from user accounts and has no software faults

FAULTY

• Console powers on but may have physical damage or faults; may not read discus, connect to Wi-Fi or fault to a port. May have liquid damage.
• May have excessive cosmetic wear; cracked or damaged housing
• Console may have a missing or broken controller
• Console may have a missing or damaged power supply
• Is free from user accounts
• May have software faults

3.1          Removal of security features:-

You are required to remove all security features including accounts, pin codes, passwords, fingerprints, and Face Recognition. Once these features have been removed, please factory reset your device.

We do not accept any device with an active security feature.

This includes –

• iOS devices which have not been removed from iCloud, have Find my iPhone turned on or are subject to any other iOS security feature. 
• Samsung devices with Find My Phone activated
• Any other device with an active google account

For help to remove these features please visit ‘insert link here’

If you send us an item which has any of these security features present, we will inform you via email giving you the opportunity to remove these features remotely. If the security features are not removed remotely within 5 working days of notification your item will be returned to you and the sale will be cancelled.

We reserve the right to levy a charge of £5.95 for the return of your device in these circumstances.

3.2          Personal Data, SIM Cards & Removal storage media

It is highly recommended that you delete all personal data/information stored on your device before sending to PreLoved Tech. This includes but is not limited to passwords, images, emails etc.

If you send in an item that has a pin code, password, fingerprint, or facial recognition present we will contact you to help assist with the removal of these security features to enable testing and quality assurance to be performed.

Please also remove your SIM card, any removal storage media such as memory cards etc.

from your device before sending to PreLoved Tech.

We accept no liability for any charges that are incurred as a result of sending a SIM card with

your device.

Should any data be left on/in the device, PreLoved Tech accepts no responsibility for any

claims, losses or damages arising in relation to the security, protection, confidentiality or use

of personal data.

It is your responsibility to ensure all personal data is removed from the device before sending to PreLoved Tech and that all items such as SIM cards and memory storage are removed from the device before shipping.

All data, including data on the device, SIM cards and memory storage devices, will be

destroyed responsibly in line with GDPR regulations.

SIM card and Memory storage devices are non-returnable.

3.3          Cancellation of Contracts

You are responsible for cancelling any contracts linked to each device. PreLoved Tech

accepts no responsibility for any call costs arising before, or after, receipt of your device.

4.1          You will be provided with a Royal Mail Tracked 48 shipping label and a Shipping Guide detailing how to send your items to PreLoved Tech.

4.2          Please note the maximum insurance using this service is £100. If your item(s) are valued above £100 it is recommended that you purchase a fully insured service such as Royal Mail Special Delivery.

4.3          It is your responsibility to ensure your item(s) are fully insured for loss before they reach PreLoved Tech.

4.4          It is your responsibility to ensure your items are securely packaged to prevent damage in transit. PreLoved Tech accepts no liability for any damage/losses due to inadequately packaged items.

4.5          You are required to take your package to a Royal Mail Post Office to obtain a proof of postage showing the tracking number. Please retain this proof of posting until the order is completed and payment is made as it will be required in the event of any insurance claim.

4.6          It is recommended that you take photos of your device prior to shipping, this will help provide evidence in support of any damaged in transit claim that may be required     . We also recommend you take a note of any IMEI/Serial Number for each device.

5.1          When we receive your device(s) we will perform a series of checks and quality assurance tests to ensure it meets our terms and conditions and the grading criteria you confirmed at checkout. The process will include the following steps: -

• Check the device isn’t locked to an icloud, Samsung or google account and has no passwords or security features present
• A blacklist check to ensure the device is free from any contract, isn’t registered as lost or stolen
• A full test of functionality and cosmetic grading

5.2          If we find your device does not align with the grading you confirmed at checkout, we will send you a revised valuation together with the reason for that revaluation.

5.3          You have 5 working days to accept or reject the revised offer as outlined in the email. The 5 working days begins when the email detailing your revised offer is sent to you.

5.4          You must accept or reject the offer by replying to the email before the deadline elapses. If you fail to respond to the revised offer this will be deemed as acceptance and your revised offer payment will be processed to your nominated account.

5.5          Should you choose to reject the revised offer within the 5 working days we will return your item(s) to the address registered on your order free of charge.

5.6          We reserve the right to levy a return postage charge of £5.95 for any item that needs to be returned to you due to one of the following reasons -     

(a) There is an active security feature on the device that you have been unable to remove remotely, e.g. Apple icloud account; Google Account etc.

(b) You request an item to be returned due to sending it to us in error

(c) The device sent in is a different model to the one selected at the point of order and we are unable to offer a revised valuation

(d) You request to cancel the order after sending the item to us

5.6          Please note that PreLoved Tech cannot be held responsible for the non-delivery of emails due to an incorrect email address being provided or as a result of spam email or junk filters.

5.7          If our checks identify that the item you have sent to PreLoved Tech has a red flag showing as blacklisted, registered as lost, stolen, blocked or barred we will notify you by email and will quarantine the device whilst we contact the relevant authorities.

5.8          You will have 28 days to contact CheckMEND who will provide you will advice on how to prove you have legal ownership of the device. During this quarantine period we cannot send your device back to you or make any payments.

5.9          We will recheck the device at the end of the 28-day quarantine period and if the red flag remains on the device we are legally required to dispose of the device. We accept no liability or responsibility for rejecting your Item or not returning your Item to you in these circumstances.

5.10        Ownership of the device(s) will pass to PreLoved Tech when we receive them, in accordance with these terms and conditions, and we have dispatched payment to you, when hence, a contract will be formed.

6.1          All PreLoved Tech valuations are valid for 21 days. If your item(s) are received after this expires, we may revalue your item due to market fluctuations. In the event this results in a change to the value of your item we will contact you by email at which point you will be subject to the revised offer process outlined above.

7.1          If your device(s) passes the quality assurance processes and matches the grading you confirmed at checkout, we will issue payment to your nominated account within 2 working days of receiving your device(s).

7.2          Payments will only be made to the account details provided during checkout. You are responsible for ensuring the payment details are accurate, should you identify any issues you must notify us at help@prelovedtech.co.uk as soon as possible prior to any payment being made. PreLoved Tech accepts no responsibility for any payment related issues that arise as a result of incorrect payment details being provided.

7.3          PreLoved Tech will not be liable for any losses that you may suffer if you fail to receive payment as a result of you providing incorrect account or recipient details during the checkout process and not notifying us of the error before payment is attempted.

7.4          Any discrepancies must be reported to us via email at help@prelovedtech.co.uk within 30 days of the payment date. Please remember to include your order number.

7.5          All items are purchased using the VAT margin scheme as per the HMRC used goods VAT rules.

8.1          PreLoved Tech cannot be held responsible for any failure or delay to fulfil our obligations as outlined in these terms and conditions as a result of any events outside of our reasonable control.

9.1          All complaints must be submitted using the following channels: -

• by email to help@prelovedtech.co.uk
• In writing to Customer Services Department, PreLoved Tech, Unit 23, Trench Lock 3, Sommerfield Road, Telford, TF1 5ST

To support the complaint, you must provide: -

• Your full name and contact details
• Your order number
• Detail the nature of the complaint in as much detail as possible
• Any supporting material for the complaint e.g. communications received, photos etc.

You will receive an acknowledgement of your complaint within 2 working days of receipt to your nominated email address. If your communication preference is postal please note this may take longer.

All complaints will be fully investigated by our customer services team who will aim to resolve your complaint within 14 working days. During this time, we aim to keep you fully updated on the progress of our investigation.